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Please read all FAQ before booking

How long are the bookings?

How is the equipment cleaned?

What is the deposit? 

All rentals are up 4 hours long and include 1 hr of setup time prior to your start time. We can accommodate longer times for a fee of $100 for every extra hour.
Rentals are allowed during the hours of 10am-8pm 

As parents of a toddler, we take sanitizing and disinfecting very seriously and have a strict cleaning routine. This prevents the spread of viruses, germs, and bacteria between kids. We also have a ball cleaning machine, which sanitizes and steams balls after each rental.  We require up to an hour and a half before the event to set up and sanitize all equipment one more time, please plan accordingly.  

The deposit for renting with JAM Kids is $100. This fee goes towards your total day of cost. You have to pay the amount in full 14 days before the event date to avoid cancellation. If you have a short notice/last-minute booking (less than two weeks before the event ) total amount is due at booking. A card must be saved on file in the incident that any changes may occur.

Deposits are NON-refundable.

Play area rules?

To keep the little ones safe JAM Kids only allows 3-4 toddlers in the play space at a time. Ages 0-5 years old only!
 

  1. No shoes, sock worn at all times

  2. No food, candy, gum, or drink. No exception

  3. Equipment should never be moved or taken out of the play area.

  4. No roughhousing or throwing of balls. We want a safe and friendly play area.

  5. NO face paints, party poppers, colored streamers, sharp objects, or silly string to be used either on or near the soft play area. (Please note these products will cause damage to the equipment that cannot be repaired.)

  6. Parents MUST supervise at all times. 

  7. Please ensure that children are not attempting somersaults in the equipment area.

  8. Climbing, hanging, or sitting on safety gates is dangerous and must not be allowed.

  9. A responsible adult must supervise the soft play equipment, at all times.Ensure children are not pushing, colliding, fighting, or behaving in a manner likely to injure or cause distress to others. No pets, toys (other than softballs)

  10. Play area is for Ages 0-5yrs. It is unsafe for the little ones in the play area who may just be learning to explore crawling or on their feet. JAM Kids is committed to creating safe and stimulating play for TODDLERS.  

Cancellations

Deposits are NON-Refundable. 

For any reason you need to reschedule/cancel your reservation, please be sure to contact us as soon as possible at jamkidsplay@gmail.com or call our Playtime Experts Directly at 919-225-5386


Last-minute cancellations (less than 6 days before your event) incur a cancellation fee of 25% of your total event amount. 

You can change your event date (14) days or more before the reservation date, based on availability. No Refunds

What is the delivery fee?

Distances longer than 30 miles will be charged a set delivery fee of $150.

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Our start location is 3802 Angier Ave, Durham, NC 27703

Weather Policy

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If you are hosting an outdoor event you assume ALL weather-related risks. However, if it should rain, we will work with you on a solution.

If you are not able to hold your party indoors, you can check for another date. Inclement weather is not grounds for a refund. 
 

Please plan accordingly, and keep track of weather forecasts. If there is any chance of rain on your desired date we will not set up, but would love to work with you on choosing a better time.

Pickup/Setup

We set up at least one hour before the start of the event, depending on the size of the set. 
Once we set up the play area, we leave and the client becomes liable for any injury or damage to our equipment. 

Equipment must be cleared at the time of pickup, or they will be charged for the extra time

The renter is responsible for clearing all areas needed for equipment and must be present at the time of delivery AND pick up. *A fee of $50 will be charged to the client if the pick-up crew is delayed due to the area not being cleared at the scheduled end time. There is a 10-minute grace period.

 

*Additional fees may apply if we deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery complications). 

 

Outdoor Policy

We charge a $50 cleaning fee for outdoor usage.

Outdoor setups will require a shaded area or a suitable cover in the form of a canopy tent, pavilion, etc, as the equipment will get hot in direct sunlight. If a shaded area is NOT available, we will not set it up. 

 

A tarp will be provided, but please make sure the ground is flat, dry, and clear from glass and debris. We will not set up on gravel, rocks, or dirt. NO exceptions.   

 

If no indoor backup space is available you will be offered a make-up date depending on our calendar. We do not offer refunds for issues with set-up space.

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